Terms & Conditions

Here’s the small print:

We’ve tried to make this as easy to digest as possible so please make sure you have read and understood. You may call us if there are any points you would like us to clarify.

In these booking conditions, you and your and guest or guests means all people named on the booking form (including anyone who is added or replaced at a later date). Agent means Ullapool Holiday Homes. Property and Accommodation means the holiday home, cottage or house. Booking means the rental period that has been booked.

Your Booking should be for holiday purposes only unless otherwise agreed in writing. The lead guest, who has placed the booking, must be over 21 years of age.

The lead guest is responsible for ensuring that all persons occupying the property comply with the conditions in all respects. Any property occupied is strictly on the basis that the accommodation is for holiday use only and that no right to remain in the property after the end of the holiday period booked exists for the guest or for any other person or persons who occupy the property. All persons will vacate the property at the conclusion of the period of the holiday.

Smoking is not permitted inside any house.

Payments for Holiday Homes
Deposit A deposit of 20% of the total amount is required to secure a Booking. This applies to all Bookings. The Booking is secured once the Agent has successfully received the deposit funds by bank transfer, cheque or PayPal.

Balance The remaining 80% of the outstanding balance will be due exactly 6 weeks prior to arrival. For Bookings within less than 6 weeks prior to the arrival date, full payment is required at the time of the Booking including any applicable security deposit.

Electricity, Gas and Oil as appropriate, are included in the hire rental (unless specified on the website). Fuel for fires/stoves is specified by each property on the website.

Refundable Security Deposit will be added to any final balance payment you will be due. The Guest agrees to keep the property and all the fitments, furniture, equipment and other contents in or on the property in the like state of repair and condition as at the commencement of the holiday let. The Guest must report any damage before leaving the holiday let and is liable for any damage, breakage or loss that may occur during the period of the holiday let. The property and all fitments, furniture, utensils and equipment etc., must be left in a clean and tidy condition at the conclusion of the period of the holiday let. The Refundable Security Deposit will be refunded within 2 weeks of the end of your stay subject to there being no claim on it.
A £10 administration charge is levied for any alteration to confirmed booking date.

Cancellation If you have to cancel the holiday booking for any reason, immediate notification to the Agent is required by telephone or email and must be confirmed in writing (email or letter). The cancellation will be acknowledged by the Agent by email or in writing. Once a booking is confirmed you are liable for the cost as detailed:

The deposit is non-refundable.

Time until start of stay Amount to charge

1 week or less 100.00 % of booking

2 weeks or less 85.00 % of booking

3 weeks or less 60.00 % of booking

4 weeks or less 40.00 % of booking

5 weeks or less 30.00 % of booking

If the payment has been made in full when the booking is cancelled, there will only be a refund if the agency subsequently lets the property. The refund will be minus the administration charge and any discount that has been incurred to re-let the property

Insurance It is expected that all Guests take out appropriate cancellation insurance to cover any cancellation.

The Agency will not be liable for any accident, damage, loss, injury, expense or inconvenience whether to person or property which the guest or any other person may suffer or incur.If the client has not arrived at the property within 48 hours of the arrival day and not notified the agency of their late arrival, the booking will be cancelled.

Force Majeure If for any reason outside of the control of the agency. The property is not available to the client on the date of their confirmed booking, the agency will offer the client alternative dates, waiving any administration charges for the service. If no suitable alternative date is available the agency will refund any monies already paid by the client. The client will not be entitled to any further claim against the agency.

Right to Refuse Entry The Agency reserves the right to refuse accommodation. In no circumstances may the number of people occupying the property exceed the number of beds. If the composition of the party changes after the booking has been made, the Agency must be advised and agree to the change. The agency reserves the right to refuse entry or terminate the hire without notice if this condition is not observed, or refuse to hand over the property to any person who, in the agency’s opinion, is not suitable to take charge. In such cases all liability of the agency shall cease and the agency shall not accept responsibility or liability for such refusal or termination.

Dogs Where dogs are allowed to stay in a property a charge of £15 per dog per week is applicable, a maximum of 2 well behaved dogs are allowed. Dogs are not allowed upstairs or on any furniture, we request that you bring your own dogs bedding. Pets must be under strict control and never left unattended in the property. Pet owners are responsible for any damage caused by their pet and for removing all dog hairs, etc., before leaving. All dog waste in or around the Property grounds must be responsibly disposed of.

Cleaning If staying for two weeks or more, the Agent or owner will provide the Guest with clean bed linen and towels on a weekly basis, unless otherwise agreed.

Access & Departure for Holiday Homes The Accommodation will be available from 4.30pm onwards on the agreed arrival date. Any party intending to arrive after 6pm should notify the agency in advance. Departure time is by 10am, in order to be able to prepare and maintain the holiday home to a high standard for the next Guest. An element or the whole amount of the refundable security deposit may be charged if the guest checks out later than 10am if this has not been agreed in advance.

Lost Property The Agent will retain lost Property items at their office premises for only 28 days from the date of departure. Items to be returned to Guests will be charged at a flat fee of £10 plus package and postage, payment of which can be made by bank transfer or cheque. The Agent does not accept responsibility for returning any items.

Alterations & Amendments Every effort has been made to ensure that information on the website is correct at the time of publication or at the time of inspection of the Accommodation and that all information and statements made by the Agent are made in good faith. The Agent cannot be held liable for minor changes or changes made by the Owners without the knowledge of the Agent.